Customer Relationship Management

CRM, or Customer Relationship Management, is a business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. Everyone has their own definition of what CRM, most , falsely believing that CRM is about technology , a type of software. But, it cannot be further from the truth.

Web Services

Web Services represents a new platform where the web is used not only for information exchange but also as a new resource to create value added business services. Web Services are self-contained, self-describing, modular business applications or a set of software standards that enable systems in different companies to interact with each other or securely expose their business logic beyond the firewall over the Internet.

Business Intelligence

Business Intelligence is a process for increasing the competitive advantage of a business by intelligent use of available data in decision making.

Reporting and Analysis

Reporting tools are software systems that provides web enabled ways to access and deliver data and makes the process of enterprise reporting fast, easy, and flexible.

Application Service Provider

Application Service Providers (ASPs) are third-party entities that manage and distribute software-based services and solutions to customers across a wide area network from a central data center.

Web Browsers

A Web browser is a software application that is used to view Web pages. Most browsers can also be used to send and receive email, connect to Web based free email services and read newsgroups.

Miscellaneous

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