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Nortel Networks
Clarify CRM Solutions
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Combining CRM with eBusiness, Nortel Networks Clarify
portfolio is leading the charge to help companies extend their sales and
service channels to the internet. The Clarify portfolio of
customer-centric solutions integrate all customer-facing functions to
deliver a single view of the customer--and a single solution for eBusiness,
Sales and Service initiatives that ensures seamless interaction among web
sites, call centers, field sales and service teams. Solutions are
implemented globally across virtually every industry. Companies worldwide
deploy these solutions to orchestrate every aspect of the customer life
cycle, unite their approach to customer, promote collaboration that
nurtures customer loyalty and service unique business requirements.
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eBusiness & Clarify
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Clarify eBusiness Solution provides companies with a highly scalable and
extensible platform to expand their sales and service channels to the web,
lower their cost of doing business and provide a strategic competitive
edge based on high-quality, responsive service.
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Different
Industry Solutions
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Clarify
Sales Solution
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By enabling companies to track and communicate
all aspects of customer relationships throughout the enterprise, Clarify
eFrontOffice allows firms to anticipate customer needs, create effective
sales strategies and personalize sales recommendations.
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Clarify
Service Solution
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Clarify enables companies to demonstrate
compelling value and differentiation to their customers using superior
customer service based on a wealth of information about the individuals
that do business with them. Clarify solutions also enable firms to
compile the kind of in-depth information they need to spot trends and
identify opportunities.
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Clarify
Marketing Solution
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Increasingly, customers expect companies to be proactive-to anticipate
where they're headed and what they'll need when they get there. Clarify
Marketing Solution enables firms to exceed customer expectations with
marketing solutions that consolidate in-depth information about customers
and tailor products and services on an individual basis.
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