Techie Entrust Usergroup

By Entrust
Paper explores solutions to automate e-mail encryption with external parties. Provides common obstacles and how Entrust products can solve typical challenges.

Implementing Transparent Security for BlackBerry Users

By Entrust
This document will outline these challenges and describe what approaches can help streamline the encryption process, making it simple and transparent for BlackBerry users throughout the organization.

How Securing Digital Identities & Information Can Help Transform Your Business

By Entrust
This white paper highlights the challenges that are faced when using technology such as messaging, data content management and identity management to respond to stakeholder demands for increased access to information and services

A Trust Infrastructure for ePassports

Entrust
A document that explores ways to build reliable, timely and cost-effective trust links for electronic travel document verification.

Did security go out the door with your mobile workforce?

By Entrust
More and more organizations are arming employees with the tools to work from anywhere, any time.

Encrypting Email with Your Eyes Closed - The Benefits of Next Generation Boundary Email Encryption for IP Protection and Compliance

By Entrust
This white paper discusses how the next generation of boundary email encryption and advanced content control solutions can monitor for sensitive data and apply encryption to the email communications in your company, transparently to users.

Managing SSL Security

Entrust
This white paper explores each of these issues and identifies opportunities for customers to reduce the cost and complexity of using SSL.

Managing SSL SecurityImplementing Transparent Security

Entrust
This document will outline these challenges and describe what approaches can help streamline the encryption process, making it simple and transparent for BlackBerry users throughout the organization.

Foundation Repair: Extended Validation SSL

By Entrust
This paper outlines why the group was formed, what it is working toward and the impact it has on consumers and Web site operators.

Man-in-the-Middle Attacks

By Entrust>Well known in the cryptography community, man-in-the-middle (MITM) attacks have long been recognized as a potential threat to Web-based transactions by security experts.

Take Exchange 2007 to the Max

By Entrust
This white paper explores strategies to enhance the security of Microsoft Exchange Server 2007 environmen

Online Banking Security: FFIEC Deployment Experiences

By Entrust
Aite Group conducted independent research into deployment experiences of 12 of the top 50 banks and/or retail brokerages in the US in Oct 2006. A third of these will not have advanced fraud detection and transaction monitoring solution in place by the FFIEC 12/31/06 deadline. A third won't have strong authentication either. Entrust's solution deployed 3x faster than RSA' s. The technology chosen will have an important impact on the ability to meet the FFIEC deadline

Card Management System Integration Made Easy: Tools for Enrollment and Management of Certificates

By Entrust
Interest in smart card deployment has increased with the introduction of Homeland Security Presidential Directive #12 (HSPD-12);Entrust products meet the HSPD 12 mandates and can help Card Management System (CMS) vendors meet requirements defined by the FIPS 201 Personal Identity Verification (PIV) Standard. This technical white paper highlights the benefits to integrating Entrust technology into CMS products and provides links to documentation for Entrust toolkits that make this integration possible.

Enhanced Online Banking Security - Behavioral Multi-Factor Authentication

By Ebtrust
The use of single-factor authentication, such as user name and password, has been inadequate for guarding against account fraud and identity theft, in sensitive online services. The introduction of additional authentication provides an added level of security.

FFIEC Compliance and Beyond: Implementing authentication and fraud detection as a long-term solution

By Ebtrust
This document presents an overview of security options, specifically mulitfactor authentication and fraud detection solutions, which can help address the FFIEC requirements now and protect consumers over the long term.

Forensic and Real-time Content Control: Achieving Better Content Control in the Enterprise

By Ebtrust
The objective of this whitepaper is to describe solutions for both forensic and real-time content control. Effective content control is an end-to-end problem that requires solutions that can be integrated seamlessly in the enterpriseif content is sensitive and policy allows that it be sent, ensure that it is encrypted; if it is required for e-discovery, put it in the archive and make sure it is pre-tagged for easier classification.

Myths and Realities in Compliance: How to Achieve Better Content Control in the Enterprise

By Ebtrust
Many organizations are still confused over what methods are most effective in monitoring the message flow in and out of their organization, be it through email, instant messages (IM), web or file transfers. This whitepaper attempts to demystify compliance and the need for information and content control within enterprise communications.

Trends in Outbound Content Control

By Ebtrust
This paper discusses emerging trends in outbound content control for legal compliance, protection against identity theft, and safeguarding of intellectual property, and how current remediation techniques in outbound content control systems help, but are hampered by a variety of weaknesses.

Balancing Risk Mitigation and Customer Experience - Anomaly Detection with Customer Notifications

Balancing Risk Mitigation and Customer Experience - Anomaly Detection with Passive Authentication

Since many financial institutions are faced with a deadline of end 2006, which is unlikely to change, they may evaluate the approach proposed in this paper to meet the deadline and not only become compliant but set themselves on a path to combat fraud using a similar business process they probably already use in their call centers. Financial Institutions are encouraged to discuss this approach with their regulators and its applicability to FFIEC compliance.
change, they may evaluate the approach proposed in this paper to meet the deadline and not only become compliant but set themselves on a path to combat fraud using a business process they probably already use in the credit card side of their businesses. Financial Institutions are encouraged to discuss this approach with their regulators and its applicability to FFIEC compliance.

Best Practices for Choosing a Content Control Solution

This whitepaper aims to present some of the challenges and best practices associated with demystifying the process of addressing compliance from a regulatory and corporate governance perspective. Organizations are using a combination of processes and technologies to address the challenge posed by demonstrating compliance to auditors. As auditors review how regulations are being met with process and technology, it is important to review the available best practices
change, they may evaluate the approach proposed in this paper to meet the deadline and not only become compliant but set themselves on a path to combat fraud using a business process they probably already use in the credit card side of their businesses. Financial Institutions are encouraged to discuss this approach with their regulators and its applicability to FFIEC compliance.

Protecting Identities & Information: How to tackle the toughest requirements of the PCI Data Security Standard

The PCI Data Security Standard is required for all merchants or service providers that store, process, or transmit cardholder data. This whitepaper outlines how to tackle the toughest requirements of the PCI Data Security Standard.

Customer data integration and accurate data matching

This paper describes how you can link the data in disparate information systems to gain a complete, real-time view of each of your customers on demand, all while increasing data integrity in each data source. With a customer data integration solution that leverages an accurate matching process, you can dramatically improve the quality of your data and leverage it to increase your marketing potential and improve customer service. You will discover:

Stratus Uses the AppExchange API to Integrate Salesforce and Oracle Financials

We delivered the deployment well under our budget and right on time. Salesforce cost us one third of the cost of a similar Siebel
deployment, and we get additional modules without the incremental cost. The fact that the AppExchange API is so clean and intuitive made the Oracle integration painless.

Benefits of On-Demand CRM over Traditional Installed-On-Premise CRM Software Solutions

The high price and complexity of traditional, installed-on-premise enterprise software has left SMBs unable to obtain true integrated Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) software. On-demand software-as-a-service is changing all that. This white paper discusses the benefits of the on-demand, or hosted CRM and ERP vs on premise CRM and ERP solution and the benefits to the SMB.

How to Find the Right Hosted CRM Vendor at the Right Price

Choosing an on-demand Customer Relationship Management (CRM) vendor can be a daunting task, especially for the price conscious consumer who lacks the budget for intensive research. This white paper will arm SMBs with the right questions to ask when evaluating on-demand or hosted CRM vendors.

Unlocking the Value of Your CRM Initiative

Effective ROI gains will be realized through CRM implementations. However, CRM initiatives depend upon more than simply introducing a technology solution to the organization. In short, CRM strategy is dependant upon the sum-total of all planning, development and adoption tasks needed to achieve the company' s customer-related goals.

How Retailers are Using Customer Insight to Build Competitive Advantage

It's no secret. Retail profitability is connected to customer insight. Years ago, the best retailers were those that could generate pedestrian traffic and had well merchandized stores offering fresh displays and good service. Firmly entrenched in the "Relationship Age," today' s leading retailers are leveraging their rich customer bases to build profitable relationships with valuable customers by focusing their merchandising, marketing and customer service offerings into a powerful, integrated brand offering.

Can CRM Software really work for midsize companies?

The leading corporations in the Western economies have highly efficient customer management infrastructures and cultures despite some misdirected investment in both ERP and CRM systems. The last fifteen years have seen a business background of unprecedented complexity and establishing the right customer strategy has been a massive challenge. Radical transformation and the consequent investment in appropriate IT, process and culture has not been replicated in the majority of midsize companies. The opportunity is now at hand for midsize organisations to learn from experience and to utilize both new technology and fresh ideas to allow them to compete against rivals who may already have a dangerous lead.

Win new customers A four-phase approach to sales success

Competition is tough. Today's top organisations are more nimble and better equipped to win new customers. How is your company going to win more customers as each customer relationship becomes more valuable? With this CRM spotlight from Maximizer Software' s Business Agility Series (Report I), understand how to adopt a Four-Phase process using sales best practices to boost your bottom line and remain competitive,

Customer Relationship Management: 10 Steps to Success

This report will explore the key success factors of CRM, and describe a set of steps that your company can utilize to make CRM succeed for your company, and for your customers.

Integrate Sales and Marketing - Create a Convergence for Better Lead Management

Sales and Marketing departments have been at odds with each other almost since the introduction of marketing. They have continually debated such issues as the quality of leads provided by Marketing to the Sales team and the effectiveness of Sales to develop those leads into revenue.

Managing Your Most Precious Asset...Your Customers

Your companys ability to consistently drive effective business interactions; from prospecting to service and retention of loyal customers, will determine the strength of your customer relations and the success of your business. Such a goal can only be achieved if every phase of customer contact is handled with the customer experience in mind.

Summary Report: The Impact of Sales Process and CRM on Optimizing Sales Effectiveness

From the very earliest days of Customer Relationship Management (CRM) the mantra has been repeated like a drumbeat: People, Process and Technology. That is, technology alone is not the .silver bullet. magical solution that will solve a company.s sales effectiveness challenges. At the same time, another axiom in the CRM world has also been repeated ad nauseam: Get your process straight, and then automate.

The Financial Realities of CRM:A Guide to Best Practices, TCO and ROI

If youre a small or medium-sized business thinking about investing in CRM solutions to give yourself a competitive edge, get this latest report from The Yankee Group. With this guide, gain insight into issues you need to consider before purchasing and implementing a CRM solution.

Scorecard-On-Demand CRM Market

On-demand CRM has moved beyond initial deployments based on lower cost and avoiding long implementations to strategic solutions demanding analytics and integration.

Pivotal CRM: Empowering the Mobile Enterprise

In this white paper, you will learn how enterprises can achieve a competitive advantage by giving remote employees access to complete CRM application functionality, with or without network connectivity. By ensuring mobile users always have up-to-date customer data and business rules, as well as the latest application updates and platform upgrades, organizations can increase mobile user productivity, and facilitate timely, enterprise-wide implementation of new business process improvements.

The Emerging Importance of Hosted CRM

Hosted CRM software is undergoing a significant evolutionary shift that is driving down the total cost of ownership, increasing its acceptance in a broader range of enterprises, and creating new opportunities for organizations to deploy hosted or hybrid models that leverage and protect existing investments

Hosted CRM with "Built-in" Contact Center Solution: The Choice for Lower TCO and Increased Flexibility

Staying still is not an option: If enterprises don' t consciously plan to take advantage of technology improvements and adopt innovative market solutions to continuously improve their ability to handle customer interactions, their competitors will. To learn more on how TCO can help save money and stay ahead of the competition, download this white paper.

Nucleus Research: On-Demand CRM Market

On-demand CRM has grown up. Once an impulsive reaction against expensive extensive software implementations, on-demand solutions continue to grow in size of deployment, level of functionality, and demands of users. To learn more, download this white paper now.

You Dont Know What Youre Missing: The Trend Towards Full-Time Recording

Understand the differences between full-time and random call recording. This white paper discusses four main reasons why companies have purchased or migrated to a 100% recording system. Also included in the report is a detailed analysis of call recordings ability to address the requirements of three recent national laws that have significantly impacted call center operations.

Architectural Flexibility: The Key to Choosing the Right CRM

Discover the importance of a flexible CRM software architecture and learn how the right solution can advance an organization' s ability to evolve in lock-step with changes as they occur -- enabling them to achieve and maintain a competitive advantage.

Cutting the Risk from CRM Purchase and Deployment

This white paper highlights the risks associated with buying and deploying CRM. Included are criteria for a long-term solution, how to fully evaluate the Total Cost of Ownership, must-have sales and service features, and guided deployment best practices.

Enterprise Security for Financial Services

Signature-based anti-virus and anti-spyware systems on your host do not provide sufficient protection against changing threats and today' s other complex attacks. To properly secure your system, additional protection is needed to defend modern security threats with no reliance on signatures or updates. Download this white paper and discover effective security strategies to protect your company and customer data from theft and other security threats. This white paper also examines:

Application Security by Design

This white paper discusses why addressing security in each phase of the software development lifecycle (SDLC) is the most effective way to create highly secure applications and provides best practices for doing so.

Spyware and Patch Management: An Integrated Approach to Network Security

Exploiting security vulnerabilities in order to install adware and spyware is the norm, not the exception. By viewing spyware and patch management together, your company stands a better chance of maximizing network security against such threats. Remediate spyware and install patches for a complete security solution for your organization. This white paper addresses the need to manage threats and vulnerabilities in one console as a comprehensive approach to effective network security.

Promising the Best of Both Worlds: The Impact and Future of Commercial Open Source

Recently, the commercial and open source enterprise software markets are converging at an accelerated pace, offering new benefits for businesses world wide. This paper, authored by technology trend leader Dan Woods, examines the convergence of hybrid com...

Enterprise Document Presentment: StreamServe Automates the Personal Touch

Whether they're delivered as printed documents, HTML emails, or voice or text messages, it's important that the customer communications that are generated by ERP, CRM, or other back-office systems be as attractive and targeted to your customers' individua...

The Struggle to Manage Security Compliance for Multiple Regulations

This report is a first step in helping to establish benchmarks showing how firms are dealing with compliance and its impact on corporate IT security programs. Based on the results from the research, this report also provides analysis and recommendations that may help to improve compliance initiatives.

5 Steps to Realizing CRM ROI from Web Analytics

Web analytics -- analyzing the behavior of Web site visitors -- is a key step in optimizing Web site and Internet marketing efforts. Learn the benefits of Web analytics, methods for capturing Web data and how to achieve CRM ROI with Web analytics.

Unified Search: Accessing Information across Enterprise Applications

A new feature of the Google Search Appliance, Google OneBox for the Enterprise provides fast, secure access to business information. Learn how this new feature can give your employees access to all your company' s data from a single search box.

Top Five Reasons to Integrate Electronic Fax with IBM Lotus Notes

Any administrator faced with managing fax machines, email and messaging applications knows the time and cost of managing multiple hardware and software solutions. It doesn' t have to be that way. Discover how integrating electronic fax software with IBM Lotus Notes to automate faxing allows your organization to gain the most value from these essential messaging, collaboration and document delivery

Customer experience happens in the contact center

Like it or not, consciously or not, customers evaluate their business relationships every time they touch your company. Learning to manage the experience every time the phone rings or the inbox chimes is an essential skill to maintain and build business with customers who are empowered to be brandagnostic and effortless switchers

Advanced Internet Marketing with Web-based CRM

Most marketing organizations need to find ways to improve their ability to target prospects and customers. They feel, If only I could know more about who they are, and what they are interested in. Then we would be able to hone our marketing efforts by appealing to each prospects specific interests.

Reduce cost and increase your ability

In todays fast moving business environment it is important to provide customers with timely support when problems occur. Effective customer support keeps customers happy and improves your ability to keep them as a customer. Customer Support modules within CRM systems provide this functionality.

Knowledge Management: The Power of Leveraging Information

Companies are discovering that a Knowledge Management System (KMS) has grown from a nice to have concept, to a must have asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible. From help desk through marketing and sales, organizations are learning the true value of aggregating and providing access to collective business memory

Soffront CRM Components

Soffront offers an integrated web-based CRM solution spanning marketing and sales force automation; Quotation and Order management, customer service and employee help desk functions of your organization. A Soffront CRM system is composed of the CRM Server Suite, plus any combination of

What are CRM Portals?

This white paper provides a basic definition of an Internet portal, and then describes a CRM Portal, a portal that is a component of a CRM system. Different kinds of CRM Portals are discussed in terms of who uses these portals and what are they used for.

The Secrets of Short-listing CRM Vendors

Mid-size businesses (MSBs) continually face a variety of pressures, such as the increasingly competitive global markets, the demands to reduce costs or outsource staff, and the urgency to retain customers and grow their companies. An effective Customer Relationship Management (CRM) program could be one way to meet these challenges. However, less than 20% of MSBs have chosen this route. One reason is that the poor economy is causing some companies to delay purchasing new technology. Another reason is the difficulties MSBs have had finding the right CRM solution. And other reason, no doubt, can be found in the stories of CRM projects costing millions of dollars and not delivering on the promises of increased growth, new customers, and greater profits. Soffront Softwares CRM suite offers all the sales, marketing, and customer service functionality most mid-size businesses need in a highly configurable, and low cost package. The softwares architecture and system design provide MSBs with unique flexibility and much lower-than-average total cost of ownership.

Best practices for mid-market CRM

In the decade since customer relationship management (CRM) software first appeared on the market, implementation of the enterprise application suite that helps businesses find new customers, retain existing customers and otherwise increase revenues have gained a reputation as being risky ventures, subject to user rejection, cost overruns, and missed deadlines.

Connecting your executives to the CRM effort: Becoming (and remaining) a data-driven organization

This paper was designed for you, the manager championing Customer Relationship Management (CRM) in your organization. It is designed to help you create the CRM buzz, so your entire company can reap the benefits. Read on to find tips and worksheets that will help you lead the charge, as well as bullet points to pass along to your management team.

Creating The Business Case For CRM: An Approach That Works

The purpose of this Paper is to provide guidance on the CRM ROI challenge, as well as an approach to follow & how to mitigate some of the common hurdles encountered. These guidelines are based on Innoveer Solutions' experience from more than 275 CRM projects & represent an approach we believe will give your organization its best chance for success.

Essential CRM Pack

Is your mind made up on CRM. Free CRM Resource Kit Download. In a recent survey* over 50% of companies stated that they now use a CRM Solution with over 78% reporting a positive or very positive outcome.

CRM Portals: Open Your Doors to Your Customers, Partners and Employees

Customer Experience Management:

What is the "customer experience" and how can you tap into it? What is Customer Experience Management and how does it relate to Customer Relationship Management? And why are so few businesses focusing on the customer experience, let alone managing it well? In this paper, we' ll discuss the customer experience from the point of view of the customer, based on CRMGuru research conducted in April 2006.

Customer-Centric CRM:

Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This white paper from the Yankee Group explains how Customer Lifecycle Care is a key driver for improved CRM performance, ensuring every touchpoint is effectively leveraged to produce maximum business value.

Successful CRM:

In this white paper, you'll learn why listening to the voice of the customer is so crucial to CRM successand how genuine customer loyalty impacts corporate profitability. You' ll also find out what the latest research indicates about the gap between potential and actual CRM benefits, and the four key drivers of ROI for CRM projects.

Who goes there: Securing wireless access

Wireless encryption is essential, but addresses only part of the security problem. Security measures are also needed to permit or deny WLAN access, authenticate stations and users, and determine the destinations and applications that each is authorized to reach

NASCAR and Mobile Broadband Technology

In just a few years, data collection of stock car metrics has grown at an exponential rate. The quantity has become so overwhelming that, until recently, NASCAR engineers could not bring the competitive data they depend on into the field.

Reducing Fax Costs and Eliminating Common Fax Issues

This paper explores the benefits of outsourced fax solutions and is designed to help reduce and eliminate several common fax problems encountered in organizations. Fax servers supported by integrated fax services allow companies to buy smaller fax boards for everyday usage and route peak volumes and unplanned fax jobs through the service.

Commercial Open Source CRM: Transforming the Enterprise

How to achieve faster ROI with open source applications