Customer Relationship Management

CRM, or Customer Relationship Management, is a business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. Everyone has their own definition of what CRM, most , falsely believing that CRM is about technology , a type of software. But, it cannot be further from the truth.

Enterprise Resource Planning

The ERP acronym that stands for enterprise resource planning, a software system that aims to serve as a backbone for businesses is an outgrowth of MRP (materials requirements planning) and MRP II (manufacturing resource planning), older types of manufacturing-specific software that aim to keep the right inventories on hand and the lines humming.

Supply Chain Management

Supply Chain Management (SCM) is the planning and execution of supply chain activities, ensuring a coordinated flow within the enterprise and among integrated companies. These activities include the sourcing of raw materials and parts, manufacturing and assembly, warehousing and inventory tracking, order entry and order management, distribution across all channels and, ultimately, delivery to the customer.

Business Intelligence

Business Intelligence is a process for increasing the competitive advantage of a business by intelligent use of available data in decision making.