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Wachovia Corporation Forges Strong And Profitable Client Relationships With The Help Of Salesforce.com
An article on how Salesforce.com helped Wachovia Corporation in turning a huge inter-department communication error into a significant new source of revenue  throughout the organization 

System FARAO 
Integration and Implementation of Software System FARAO for Central Securities Depositories, Custodian-, Investment-, Universal-, Central Banks.

Customer data integration and accurate data matching
This paper describes how you can link the data in disparate information systems to gain a complete, real-time view of each of your customers on demand, all while increasing data integrity in each data source. With a customer data integration solution that leverages an accurate matching process, you can dramatically improve the quality of your data and leverage it to increase your marketing potential and improve customer service. You will discover:
  Stratus Uses the AppExchange API to Integrate Salesforce and Oracle Financials
We delivered the deployment well under our budget and right on time. Salesforce cost us one third of the cost of a similar Siebel deployment, and we get additional modules without the incremental cost. The fact that the AppExchange API is so clean and intuitive made the Oracle integration painless.
  

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The section featuring interviews with Top level Management, Experts and Customers
 

Whitepapers
Repository of IT papers that include white papers, case studies and other technical literatures.
FAQ
Read through the most frequently asked Questions on STEFAN


ARTICLES
CRM products to grab customers, the heart of business
By CRM.Techieindex.com

For every company, customer is the heart of business. A company maintaining healthy relationships with its customers will always succeed in the competitive business environment. A Customer Relationship Management (CRM) is the modern business strategy to enhance the customer relationship with the help of latest technology. Success of the Customer Relationship Management (CRM) depends on the adaptability of the organization to the new customer oriented work culture. To successfully manage customer relationship companies have invented many technologies. Here we are familiarizing some of the technologies made for the above-mentioned purpose.

CRM magazine 
CRM magazine is a business solution publication written for executives responsible for moving the enterprise toward a customer-focused approach to help businesses build stronger?and more profitable?customer relationships.

BOOKS
The CRM Handbook: A Business Guide to Customer Relationship Management
Description : Discusses crucial factors in the use of Customer Relationship Management to compete in today' s marketplace. Features case studies of companies that have successfully implemented CRM, and coverage of the context of the popular CRM buzzwords used today. Softcover. DLC: Customer relations--Management.

ISBN : 0201730626
Published Date : 2001-08-09
Product Spotlight
System FARAO
Integration and Implementation of Software System FARAO for Central Securities Depositories, Custodian-, Investment-, Universal-, Central Banks
 
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