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"One of the biggest benefits of salesforce.com is that it integrates sales and customer service. Everyone can see what's going on with an account, whether it's a sales or a support issue."
Operations Manager, Time Warner Communications
"Salesforce.com has enhanced our healthy sales pipeline. The system is robust and intuitive yet requires no outside IT supports. New users have been extremely satisfied with salesforce.com. In less than a year, we have tripled the user base and currently have employees in sales, marketing, finance, and management using the application."
VP of Marketing, Fujitsu Technology Solutions, Inc.
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"The whole idea of CRM is to have customer knowledge easily accessible, in real time, and in one place. Salesforce.com has solved the serious software, synching, and user issues of many CRM solutions and delivers what we need in a CRM application: accessibility, flexibility, ease
of use, and integration with back-end systems."
Customer Service Manager, Dow Jones Newswires
"Salesforce.com delivers internal transparency and enhanced client service without requiring the resources to implement, integrate, and maintain a complex conventional solution. The bottom line is that the system works, it is easy to use, and we have it at an affordable price."
Executive Director, Joint Head of Technology Development Department, Daiwa Securities
"Our customers can spend millions of dollars on a service ticket, so access to information about their aircraft or case is vital. With salesforce.com, we created a self-service portal that draws all of our service operations closer to the customer. This makes them more intimately engaged in the service of their aircraft by allowing them to tap into our knowledge base."
VP, Sales & Marketing, Garrett Aviation
"With salesforce.com's online solution, we have been able to ensure that all our users can easily access critical customer information in a timely manner. Our sales staff is able to better identify our most profitable prospects and more effectively focus resources on those accounts."
Executive VP & Chief Operating Officer, MicroStrategy
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