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Business service management (BSM)

Source :   BMC Software, Inc.

By BMC Software

 

 

 

Business service management (BSM) is a hot enterprise technology. It?s the linchpin of corporate initiatives aimed at aligning IT with the business to increase agility, efficiencand quality of service. BSM simplifies, standardizes and automates IT processes so a company can efficiently manage the business service lifecycle ? across distributed, mainframe,virtual and cloud-based resources. But the majority of BSM initiatives today fail to take into account some of the most mature and critical IT services: batch processing jobs.

Goldberg says IT managers may overlook batch processing as part of their BSM initiatives for the simple reason that batch is a mature discipline associated with mainframes and old-style programming. It just doesn?t come to mindwhen IT managers start thinking about ways to streamline a real-time, interactive application architecture ? even though many business services delivered across a modern infrastructure rely on batch jobs running behind the scenes


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