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Knowledge Management and Help Desk Software
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By Kemma Software
Knowledge management (KM) is the idea that companies can organize and present information to customers so that the customers can easily find what they need.
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Knowledge Management: The Power of Leveraging Information
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Companies are discovering that a Knowledge Management System (KMS) has grown from a “nice to have” concept, to a “must have” asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible. From help desk through marketing and sales, organizations are learning the true value of aggregating and providing access to collective business memory
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Knowledge Management: The ROI of Employee Brain Trusts
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When a company knows the value it intends to provide and to whom, it is easy to begin to link its knowledge resources in a way that makes a difference. Companies that want to differentiate their products and services, respond quickly and effectively with the right solution the first time, and serve customers in a coordinated, consistent, intelligent, innovative and knowledgeable way will be driven to embed knowledge management into their culture
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Ten Principles for Knowledge Management Success by Knova Software, Inc.
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If you are considering a knowledge management initiative in your call center or help desk, or are looking into problem resolution applications to improve agent productivity, these important lessons are a must read. This paper explores ten areas of concentration, including:
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Knowledge Management: The Power of Leveraging Information
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Companies are discovering that a Knowledge Management System (KMS) has grown from a “nice to have” concept, to a “must have” asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible. From help desk through marketing and sales, organizations are learning the true value of aggregating and providing access to collective business memory.
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Knowledge Management - The ROI of Employee Braintrusts
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When a company knows the value it intends to provide and to whom, it is
easy to begin to link its knowledge resources in a way that makes a difference.
Companies that want to differentiate their products and services,
respond quickly and effectively with the right solution the first time,
and serve customers in a coordinated, consistent, intelligent,
innovative and knowledgeable way will be driven to embed knowledge management into their culture.
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TEXTML Server - native XML database and information retrieval
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This whitepaper explains the technology and architecture of TEXTML Server. Key features are also explained in details.
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iLevel Software: Enterprise Document Management
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Collaborative browser-based tools for teams to author, classify, manage, convert, deliver and retrieve business documents and content of all types
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Knowledge Management System
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A web-based knowledge management system from CoVisible
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Camtasia Screen Recorder SDK
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The Camtasia Screen Recorder SDK is a toolkit that adds video screen recording functionality to your application.
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